Laboratory in Kobysewo · NATO NCAGE: 9CR0H

Your data is
recoverable

HDD, SSD, NVMe, servers, RAID arrays, memory cards and USB flash drives – in-house laboratory, NDA on request, no intermediaries.

13 years and 230 days of experience
910+ TB of data recovered for clients

Four steps
Clear rules

Ship your device

Bring it in person or send it by courier from anywhere in the world. Leave the rest to us – we will inspect the fault and choose the right method.

Analysis & quote

Diagnostics takes from 5 working days (standard mode) or up to 48 h (express). Afterwards you receive a technical report and a quote – at this stage you decide whether to proceed.

File verification

Before finalising, we give you an interactive list of all recovered files. You review the directory structure in our panel and confirm that the result meets your expectations.

Data delivery

Recovered data can be downloaded securely from our servers (up to 10 TB) or delivered on a physical device – your own or purchased from us.

You always know what is happening
with your device

Every data recovery process has its own individual technical profile, which you can access at any time in the online panel.

  • Technical report – detailed assessment of damage and recovery chances.
  • Progress tracking – follow progress in real time, at every stage.
  • File list – interactive directory tree that you approve before the service is completed.
  • Quote – the final cost of the service.
  • Data download – secure transfer of up to 10 TB directly from our servers.
NATO NCAGE 9CR0H – registration code of HEX SERWIS

NATO NCAGE

We are registered in the NATO Commercial and Government Entity directory under code 9CR0H.

Check in the NATO register ›

16 hours of travel from hot Texas to Gdańsk to attend the best training I have ever had the honour of attending. Lukasz's knowledge is absolutely impressive – and he shares it without any limitations. I will definitely be back.

Bogumił Data Recovery Engineer · Texas, USA

What our
clients say

Full professionalism and great personal communication. Most data was recovered for a reasonable price. Everything was available for review before deciding to proceed after the initial analysis. Recovered data is separated into recovered and damaged files. The damaged ones include e.g. images cut in half etc. Highly recommend. Especially because you know everything before spending money – no surprise bills.

Jakub HDD · Bolesławiec

Very fast and recommendable company. I was looking for help in the Tri-City area and beyond, and it turned out I had a company just a few steps from home that met all my expectations. Expert advice and total professionalism. I recommend it to anyone who finds themselves in the difficult situation of data loss. Thank you again!

Marcin HDD · Kobysewo

Top-class service. Expert handling. Lukasz and Sandra are without doubt professionals at what they do. High level of client reception, presentation of the "disease" of my drive, without unnecessary jargon. Very efficient and quick diagnostics. I recovered my data, and the drive was repaired as well. Many thanks. Communication with the service during repair and data recovery – exemplary. Highly recommended.

Grażyna External drive · Gdańsk

Frequently asked questions

Is the analysis fee included in the data recovery price?

No. The analysis is a separate service paid upfront (250 PLN in standard mode or 1,000 PLN in express mode), which keeps the actual recovery cost lower than at companies offering a "free diagnosis". It covers a detailed inspection of the device, identification of the damage type, and assessment of recovery chances. On this basis we prepare a technical report and a precise quote for the actual recovery process.

Can you quote based on a diagnosis from another company?

No. Information from other services can be helpful, but it never forms the basis for a binding quote. Every case must be verified personally in our laboratory, to assess the real scale of the problem, the physical condition of components, and any prior recovery attempts. The final quote is based solely on the results of our own analysis, for which we take full responsibility.

Can the price shown in the panel increase?

No. The amount you see in your case profile after the analysis is complete is the final price for the data recovery service. We do not add any hidden fees for copying data to a new device or for making them available over the network.

How long does data recovery take?

The time depends on the technical condition of the media – every case is different. Indicative times for typical cases:

  • HDD, SSD, memory cards and USB drives (logical damage) – 2 to 7 working days
  • HDD (firmware / mechanical damage) – 2 to 30 working days
  • SSD (firmware / memory degradation) – 5 to 90 working days
  • RAID arrays and servers (logical damage) – 2 to 21 working days
  • Memory cards and USB drives (Chip-Off) – 5 to 60 working days
How will my recovered data be delivered?
  • Secure download – directly from our encrypted servers (up to 10 TB)
  • New device – you can purchase a new drive or USB stick from us
  • Your own device – you can send a clean drive and we will copy the files onto it and return it to your address or hand it over in person

Need more information?

You don't need to know how storage devices work. Just describe briefly what happened (e.g. the drive fell, the card is no longer detected, or the USB stick was formatted) – our engineer will assess the situation and advise you on how to recover your data safely.

During working hours we reply within 20 minutes. Outside working hours we reply as quickly as possible.

Smołdzińska 2B/16, Kobysewo (Gdańsk)
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