Specialized data recovery

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What sets us apart

In the data recovery process, we prioritize transparency of information.

To achieve this, we have created and continue to develop our own platform for order management, optimizing communication and the time needed to familiarize ourselves with the different stages of the process.

For each case, an individual profile is generated, which the user can access online, and every status update is sent via email.

The clear interface of the functional windows includes:

  • Information on the progress of the work
  • Analysis and extent of the damage
  • List of files that can be recovered
  • Pricing
  • The ability to download recovered data up to 10TB
List of recovered files

How do we know what can be recovered?

To ensure that the user knows which data can be recovered and which will be damaged due to the technical condition of the storage device, a list of files is generated.

The list is an interactive tree that can be browsed like directories in an operating system and includes:

  • Total size and amount of data
  • File path
  • Names and sizes of files and folders
  • Modification dates

Only after verifying and accepting the file list does the final data recovery take place.

How to choose the right data recovery company?

Data security – Hardware encryption and full access control ensure the confidentiality of your information at every stage of the process.

Professional laboratory – High-performance workstations and arrays enable us to efficiently handle multiple orders simultaneously, including those involving high-capacity storage devices.

Narrow specialization – We focus exclusively on data recovery, allowing us to concentrate all our knowledge and resources on effective solutions.

Experience in action – On our Data Recovery Blog and YouTube channel, you can find real stories from our laboratory. For example, check out our recovery of data from a WD 2TB Elements (WD20NMVW) hard drive to see how the process works step by step.

Reliability and ethics – Rather than making impossible promises, we rely on a thorough analysis of the cause of data loss. We provide a recovery prognosis only after verifying the device to indicate realistic chances of success.

Got questions or want to know approximate costs? Get a quote and talk to an expert..

What does the data recovery process look like?

After the device is delivered to our laboratory, an engineer performs a basic verification procedure, during which the nature of the damage is identified.

The preliminary assessment allows us to estimate the possibilities for further work, the potential for data recovery, and to prepare an initial quote for the case.

Once the preliminary results are accepted, the engineer proceeds with the actions aimed at restoring access to the data – this includes both software and mechanical work.

The final assessment takes place after the device has been fully imaged and a list of folders and files is generated to confirm the effectiveness of the recovery.

Once the final result is approved, we proceed with transferring the recovered data, which is then delivered to the user in the chosen way.

Professional PC3000 Express and UDMA stations as well as Rusolut VNR and Flash Extractor systems for data recovery from SSD, RAID and Flash drives at HEX SERWIS

Technological infrastructure

Key Systems for Data Recovery

Specialized supporting tools

Laboratory and measuring equipment

  • JBC and Quick soldering equipment
  • Fluke measuring equipment
  • QIANLI SUPERCAM X 3D thermal camera
  • DSLogic U3Pro32 i U3Pro16 logic analyzers

However, we do not limit ourselves to ready-made solutions – we also develop our own procedures and methods, allowing us to effectively operate even in cases where standard tools prove insufficient.

As a result, we recover data in situations considered by many to be impossible to resolve.

Engineer Łukasz inspecting an NVMe drive under a microscope at HEX SERWIS

Lost data? Don’t lose your head!

A storage failure does not necessarily mean the complete loss of your work and memories.

In case of hardware damage, the first thing to do is stay calm and disconnect it from the power supply.

Remember, any hasty attempt to recover files or repair the damaged device can significantly complicate, or even prevent, the full recovery of your data!

The first step in the data recovery process is making the correct diagnosis and identifying the cause of the damage.

If you’re unsure of what to do next, that’s a sign it’s time to stop.

Familiarize yourself with the 3-2-1 backup rule!

Replacing the heads in a Seagate hard drive using a professional HDD Surgery table at the HEX SERWIS laboratory

What else do we recover data from?

  • Desktop computers and laptops
  • Dictaphones and video recorders
  • Virtual machines
  • Operating systems: Windows, macOS, and Linux
  • Devices and files encrypted with Bitlocker, Veracrypt, TrueCrypt, AppleVault, FileVault
  • Many other storage devices and configurations

We understand how important your data is. That’s why we always choose the safest and most effective recovery method.