How it works
Four steps
Clear rules
Ship your device
Bring it in person or send it by courier from anywhere in the world. Leave the rest to us – we will inspect the fault and choose the right method.
Analysis & quote
Diagnostics takes from 5 working days (standard mode) or up to 48 h (express). Afterwards you receive a technical report and a quote – at this stage you decide whether to proceed.
File verification
Before finalising, we give you an interactive list of all recovered files. You review the directory structure in our panel and confirm that the result meets your expectations.
Data delivery
Recovered data can be downloaded securely from our servers (up to 10 TB) or delivered on a physical device – your own or purchased from us.
Supported device types
What do we recover data from?
RAID arrays & servers
Controller failure, multi-disk damage, lost configuration
HDD / SSHD drives
After a fall, clicking, invisible, requiring formatting
SSD / NVMe drives
Not detected in BIOS, sudden loss of access, zero capacity shown
Memory cards
Wrong reported capacity, water damage, not detected by device
USB flash drives
Broken connector, not detected by system, read errors
Online panel
You always know what is happening
with your device
Every data recovery process has its own individual technical profile, which you can access at any time in the online panel.
- Technical report – detailed assessment of damage and recovery chances.
- Progress tracking – follow progress in real time, at every stage.
- File list – interactive directory tree that you approve before the service is completed.
- Quote – the final cost of the service.
- Data download – secure transfer of up to 10 TB directly from our servers.
Global
trust
NATO NCAGE
We are registered in the NATO Commercial and Government Entity directory under code 9CR0H.
Check in the NATO register ›16 hours of travel from hot Texas to Gdańsk to attend the best training I have ever had the honour of attending. Lukasz's knowledge is absolutely impressive – and he shares it without any limitations. I will definitely be back.
What our
clients say
I experienced an unexpected crash on an important hard drive. Being based in Tunisia, I initially sent it to two labs that were close to pushing me toward very expensive, and ultimately unnecessary repairs. [...] That level of integrity and expertise convinced me to ship my drive to him—and it turned out to be the best decision I could have made. Lukas and his team at HEX demonstrated outstanding professionalism throughout the entire process. I was able to recover 99% of my data, at a very reasonable cost. [...] Thank you again!
Bardzo szybka i godna polecenia firma. Szukałem ocalenia w Trójmieście a nawet dalej, a okazało się, że mam raptem kilka kroków pod domem firmę, która spełniła moje oczekiwania. Fachowe doradztwo i pełna profeska. Polecam każdemu, kto znajdzie się w ciężkiej sytuacji jaką jest utrata danych. Jeszcze raz dziękuję i pozdrawiam :)
Serwis na medal. Fachowa obsługa. Pan Łukasz i Pani Sandra to bez wątpienia profesjonaliści w tym co robią. Wysoki poziom przyjęcia klienta , przedstawienie "choroby" mojego dysku, bez zbędnego "bajerowania". Bardzo sprawna i szybka diagnoza. Odzyskałam moje dane, a także dysk, który został naprawiony. Bardzo gorąco dziękuję. Komunikacja z serwisem w trakcie naprawy i odzyskiwania danych - wzorowa. Serwis godny polecenia. Co tu dużo mówić -kunszt w każdym calu.
FAQ
Frequently asked questions
- HDD, SSD, memory cards and USB drives (logical damage) – 2 to 7 working days
- HDD (firmware / mechanical damage) – 2 to 30 working days
- SSD (firmware / memory degradation) – 5 to 90 working days
- RAID arrays and servers (logical damage) – 2 to 21 working days
- Memory cards and USB drives (Chip-Off) – 5 to 60 working days
- Secure download – directly from our encrypted servers (up to 10 TB)
- New device – you can purchase a new drive or USB stick from us
- Your own device – you can send a clean drive and we will copy the files onto it and return it to your address or hand it over in person
Is the analysis fee included in the data recovery price?
No. The analysis is a separate service paid upfront (250 PLN in standard mode or 1,000 PLN in express mode), which keeps the actual recovery cost lower than at companies offering a "free diagnosis". It covers a detailed inspection of the device, identification of the damage type, and assessment of recovery chances. On this basis we prepare a technical report and a precise quote for the actual recovery process.
Can you quote based on a diagnosis from another company?
No. Information from other services can be helpful, but it never forms the basis for a binding quote. Every case must be verified personally in our laboratory, to assess the real scale of the problem, the physical condition of components, and any prior recovery attempts. The final quote is based solely on the results of our own analysis, for which we take full responsibility.
Can the price shown in the panel increase?
No. The amount you see in your case profile after the analysis is complete is the final price for the data recovery service. We do not add any hidden fees for copying data to a new device or for making them available over the network.
How long does data recovery take?
The time depends on the technical condition of the media – every case is different. Indicative times for typical cases:
How will my recovered data be delivered?
Get in touch
Need more information?
You don't need to know how storage devices work. Just describe briefly what happened (e.g. the drive fell, the card is no longer detected, or the USB stick was formatted) – our engineer will assess the situation and advise you on how to recover your data safely.
Technical blog
Data recovery
in practice
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