Following are the costs of data recovery procedures for different storage media and the type of damage.
Each case is different and it is necessary to analyze the device in order to estimate the possibility of recovery data as well as the valuation of procedure.
General information
The principal declares that he is the owner of the information contained on the provided device or may present relevant documents authorizing to process them.
The principal agrees to transfer the data on the data carrier for the purpose of its recovery.
The principal acknowledges that the price list posted on the website www.hex-serwis.pl does not constitute an offer within the meaning of commercial law.
If a given price limit is exceeded, the client will be informed about it before the service is performed.
The HEX company excludes the participation of its representatives in any claims of the principal against persons and third parties, arising directly or indirectly from the results of diagnosis or data reconstruction received.
The HEX company undertakes to maintain a commercial secret, the possession of which will come into during the performance of the service, and not to make public the fact that the client uses the company's services.
At the request of the principal, HEX may sign a document of data protection clause.
The cost of transporting the device / devices in both directions is borne by the principal.
Diagnosis
The HEX company offers two diagnostic modes - standard (up to 7 business days) and express (work begins immediately after receiving the device, 24/7).
The HEX company reserves the right to charge an advance payment for the purchase of devices needed to carry out the diagnosis.
In complicated cases of analysis or in the event of impossibility to purchase parts, subassemblies or technologies necessary for its implementation, HEX may extend the analysis time beyond that specified in the order.
Data recovery
The principal decides whether or not to undertake the data recovery procedures after receiving the diagnosis results.
A copy of the principal data is kept for a period of 14 days from the date of notification of the possibility of their collection. After this period, the copy is irretrievably destroyed.
In special cases, the data may be stored longer, then the contractor will be entitled to charge an additional fee for data storage.
The copy of the data is irretrievably destroyed after 5 days from the date of its transfer to the principal.
If the data carrier is not collected for 30 days from the date of notifying the pricipal about the diagnosis result, data recovery or resignation from the data recovery service, the principal will be charged with the storage costs of the device sent for the recovery procedure.
The amount will be charged in the amount of 3 € for each day of storage. If the storage price amount exceeds the actual value of the equipment, it will be handed on to utilization.
Due to the protection of intellectual property and data recovery techniques, the principal agrees to hand over the damaged medium after recovery to HEX, if any internal components have been replaced or the service area has been changed.
In the event of the necessity to return the data carrier, the pricipal undertakes to bear the cost of restoring it to the condition before data recovery in the amount of 129 €. If data recovery is unsuccessful, the carrier will be returned free of charge.
The recovered data will be recorded on the selected medium indicated by the principal or made available for download from the server for 72 hours.
The principal declares that he knows the data recovery procedure, the method of determining the price and agrees to issue a VAT invoice for the service or a personal sales document without his signature.
Payment for the service must be made no later than on the day of receipt or before sending the data.
HEX is not responsible for
Legality of data and programs on the carriers entrusted by the principal
Damage to media caused by failures or hidden defects that may reveal during the diagnosis or data recovery process and for damage done by third parties and companies
Damage caused by inadequate securing of the carrier during transport or caused by transport companies
Loss of warranty in the event of interference with the entrusted data carrier in order to perform the service
Consistency of the data on the received device
Unable to recover data
Final arrangements
The above conditions for the provision of services have been prepared in accordance with the provisions of the law in force in the Republic of Poland. Any disputes that cannot be settled amicably should be settled in the court competent for the seat of the HEX company.