Question 1

Is the analysis included in the recovery price, and what does it cover?

Accepted Answer

No. Analysis is a separate service paid upfront (€65 standard or €250 express). It covers a thorough examination of the drive, identification of the failure type, and an assessment of recovery chances. Based on the results we prepare a report and provide an exact quote.

Question 2

How long does SSD data recovery take?

Accepted Answer

The turnaround depends on the drive model and extent of damage. Simpler cases typically take 5–7 business days; more complex ones take longer accordingly. We give an exact timeline after the diagnostic is complete.

Question 3

Do you recover data from every SSD model?

Accepted Answer

Yes. We recover data from SSD and NVMe drives in SATA, mSATA, M.2 and PCIe formats, both consumer and server, from most manufacturers — Samsung, Crucial, Kingston, WD, Seagate, Micron, Intel, ADATA, GoodRam and others. For very rare models we will inform you of any limitations after the diagnostic.

Question 4

What should I do when an SSD suddenly stops being detected?

Accepted Answer

Shut down the computer immediately and disconnect the drive from power. Every subsequent power-on can activate the TRIM mechanism, which permanently erases data from memory cells, making recovery impossible. Do not reconnect the drive until you speak with a specialist.

Question 5

Can I repair the firmware or update a damaged SSD myself?

Accepted Answer

No. Attempting a self-repair or firmware update can completely wipe the memory contents or change the internal data structure, making file recovery significantly harder or impossible. Any such operation initialises the drive — the effect is irreversible.

Question 6

Is the recovered data safe and confidential?

Accepted Answer

Yes. All work is performed in a controlled laboratory environment. Data is processed only on dedicated, encrypted workstations accessible only to authorised engineers. We can sign an NDA upon request.